WeWork transforms how people work by providing shared workspaces and a global community. We empower individuals and teams to thrive by offering flexible work environments that foster collaboration, innovation, and growth. With locations worldwide, WeWork serves a diverse range of professionals, from freelancers to large enterprises.

Role Overview:

A dedicated Community Lead to drive member engagement, foster collaboration, and ensure an exceptional experience for all WeWork members. The role requires you to be the face of the community, supporting both individual members and businesses to maximize their use of the space and services.

Key Responsibilities:

• Member Experience: Ensure all members have a positive and productive experience by addressing their needs, building relationships, and fostering a collaborative atmosphere.
• Community Engagement: Plan and execute a diverse range of events, workshops, and networking opportunities to foster connection and collaboration within the space.
• Customer Service Excellence: Provide day-to-day support for members, assisting with inquiries, resolving issues, and ensuring a smooth and seamless experience.
• Growth & Retention: Engage with potential and existing members to drive growth, retention, and loyalty, ensuring the space is always active and vibrant.
• Operational Support: Work closely with the operations team to ensure the space is maintained, all amenities are functioning, and community programs are executed efficiently.
• Collaboration: Collaborate with the sales and marketing teams to promote WeWork’s brand, offering tailored experiences and services to meet the diverse needs of our members.

Qualifications:

• Experience in community management, hospitality, or customer-facing roles.
• Strong communication, relationship-building, and problem-solving skills.
• Proactive, energetic, and service-oriented.
• Ability to multitask and manage several projects simultaneously.
• Passion for creating community and fostering collaborative environments.