Soho House is a global network of private members' clubs, restaurants, and workspaces, offering a creative environment for individuals working across the industries of film, fashion, art, music, and more. With a focus on fostering connections and collaboration, Soho House is a hub for its members to network, work, and unwind in a unique atmosphere.

Role Overview:

A passionate and dynamic Community Lead to drive member engagement and cultivate a welcoming, vibrant community at Soho House Mumbai. As the heart of the community, responsibilities lie in overseeing the member experience, ensuring a seamless and inclusive environment, and fostering strong relationships among our diverse members.

Key Responsibilities:

• Member Engagement: Foster and strengthen relationships with members, ensuring their needs are met and their experiences are exceptional.
• Event Management: Curate, promote, and manage exclusive member events and programming, ensuring relevance to the diverse interests of our members.
• Community Building: Cultivate a sense of belonging and inclusivity within the House, ensuring that members feel welcome, heard, and valued.
• Customer Service: Act as a key point of contact for members, addressing inquiries, feedback, and resolving issues promptly.
• Brand Representation: Represent Soho House in the community, building relationships with local artists, influencers, and businesses to enhance the House’s reputation.
• Collaborate: Work closely with the operations and marketing teams to ensure a cohesive strategy for member engagement and brand alignment.

Qualifications:

• Proven experience in community management, hospitality, or event planning.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Passion for the arts, creativity, and fostering diverse, collaborative communities.