Job Title: Front Desk Associate

Location: Bengaluru

Job Type: Full-Time

Department: Front Office

Reports To: Front Office Manager

Nature of employment: Full-time Role

Work Timings: 9 AM - 6 PM Day Shift & 6 PM to 2 am Night Shift

Leave Policy: 1 weekly scheduled between Tuesday-Thursday

CTC: 3 LPA + Commissions

<aside> 🚨 6 Day Work Week + Long Hours + No Weekend Off’s

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Job Description:

We are looking for a professional and welcoming Front Desk Associate to join our team at Safina Hospitality. As the first point of contact for our guests, you play a vital role in ensuring a positive guest experience from the moment they step into our venue. Your duties will include greeting guests, managing reservations, answering phone calls, and providing information about our services.

Key Responsibilities:

1. Guest Reception and Management:
   • Welcome and assist guests during check-in/checkout process
   • Provide information about facilities, services, and local attractions
   • Handle VIP guest arrivals and departures
2. Reservation and Communication:
   • Manage bookings via phone, email, or in-person
   • Maintain reservation systems and coordinate with event teams
   • Handle incoming calls and provide necessary information
3. Operations and Administration:
   • Process billing, payments, and maintain financial records
   • Perform basic administrative duties and manage correspondence
   • Keep front desk area organized and well-maintained
4. Customer Service Excellence:
   • Address guest concerns promptly and professionally
   • Gather feedback for service improvement
   • Ensure highest standards of customer service delivery