Job Title: Front Desk Associate

Location: Bengaluru, India

Job Type: Full-Time

Department: Front Office

Reports To: Front Office Manager

CTC: ₹3 LPA + Commissions

About The Role

We are looking for a professional and welcoming Front Desk Associate to join our team at Safina Hospitality. As the first point of contact for our guests, you play a vital role in ensuring a positive guest experience from the moment they step into our venue. Your duties will include greeting guests, managing reservations, answering phone calls, and providing information about our services.

Key Responsibilities

1. Guest Reception and Management

• Welcome and assist guests during the check-in/check-out process.
• Provide information about facilities, services, and local attractions.
• Handle VIP guest arrivals and departures with professionalism.

2. Reservation and Communication

• Manage bookings via phone, email, or in person.
• Maintain reservation systems and coordinate with event teams.
• Handle incoming calls and provide necessary information to guests.

3. Operations and Administration